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 Notes Before Applying Service |
Before trying to obtain the warranty service, customers are advised to understand the
warranty information. Please also check the on-line technical support information, or contact our office in your country to clarify the problem as well as to resolve the problem at the first moment.
It is customers' responsibility to keep a separate backup copy of the system software, application software, data, and system configurations. You will be responsible for reinstalling all such software, data, and configurations. Data recovery is not included in the warranty service and Accusys is not responsible for data that may be lost or damaged during transit or a repair.
For Accusys products that are integrated as parts of products of other vendors (Accusys OEM/ODM customers), like PC, servers, appliances, and storage subsystems, or that are sold by the authorized distributors, Accusys will provide warranty service through the vendors or distributors. Users or customers of the products are required to contact the vendors or distributor to obtain services. |
| Warranty Service Application |
To access the repair service, please download the Return Material Authorization (RMA) form  , complete the form, and send it back to our office by email or by fax (see the contact information below). Note that each product item for repair shall generate a unique RMA.
If the RMA has been approved, Accusys service team will reply with an RMA number. Please make a copy of the application form, and send it to our Customer Service Department office along with the products that require repair services within 30 days after the RMA number is assigned. If the defective products cannot be returned within the 30-day RMA validity period, customers are required to apply for a new RMA code.
The returned products should match exactly the same with the information declared by the RMA form. Any unmatched items will be returned and the customer is fully responsible for the shipping related charges. Customers are required not to ship any accessories or unrelated items with the RMA products, anything not matched with the RMA form will not be returned.
Accusys may not serve your repair request under any of the following conditions:
a. No RMA code assigned.
b. The product is delivered after the 30-day RMA validity period.
c. The product cannot be qualified for Accusys warranty coverage.
d. The RMA application doesn't match the product. |
| RMA Contact Information |
To apply for warranty service, please contact us by the following information:
TAIWAN
Customer Service Department, Accusys Inc., 8th Floor, No. 47, Lane 2, Sec. 2, Kuang Fu Road, Hsinchu City, Taiwan |
| 新竹市光復路二段 2 巷 47 號 8 樓 |
| TEL: +886-3-575-0668, ext. 184 |
| FAX: +886-3-575-0866 |
RMA: rma@accusys.com.tw
UNITED STATES
46710 Fremont Blvd. Fremont , CA 94538 , U.S.A.
| TEL: +1-510-661-0800 |
| FAX: +1-510-661-9800 |
TOLL FREE: +1-866-277-5888
RMA: support@accusysusa.com
CHINA
北京市东城区安定门外大街2号 安贞大厦1808室
| TEL: +86-10-6448-2530 |
FAX: +86-10-6448-2233
RMA: sales@accusys.com.cn
EUROPE
| Columbusstraat 22-26, 3165AD, Rotterdam, the Netherlands |
| TEL: +31 10 4284117 |
FAX: +31 10 4284114
RMA: support@accusyseu.com
KOREA
Baegang B/D 5F Shinsa-Dong Kangnam-Gu, Seoul , Korea
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